Conversational Choreography- Using Mini Scripts
Recordings
Member: $100.00
Non-Member: $200.00Your price
In this session two experienced leaders in the industry will discuss the use of mini scripts when collecting. Exploring how to get your agents to use these simple starter scripts in different situations as a fun and easy starting point to many uncomfortable conversations. Help your new staff get the ball rolling and your senior staff will appreciate them also. Leave this session with suggestions and examples of how to use mini scripts effectively and efficiently to help your agents feel confident and educated when speaking to consumers.
Speakers: Irene Hoheusle & Jen Woodson